Customer Service Support Associate - Veteran's Welcome

  1. Canton,OH
  2. Aug 01, 2017
  3. Computers/IT : General Computers/IT
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Customer Service Support Associate

Overview

As a Customer Service Support Associate, you will be responsible for providing customer service support to business customers via e-mail and, web portal, engagements received through a ticketing system. You will provide immediate customer service support by resolving issues regarding the provisioning, and billing of the customers mobility program and ensure service outages are quickly resolved through minimal phone interaction. This customer service support position is a great opportunity for someone who displays strong written and verbal communication, superior customer service engagement and technical support experience.

Youll Receive

Competitive salary

Excellent Paid Training

Health Insurance (Medical, Dental, Vision)

A work environment that is never boring

Rewards and recognition as you become a trail blazer in the wireless mobility support profession

Potential for Global advancement opportunities

The opportunity to make someones day, every day

Knowledge, Skills and Abilities Youll Need to Succeed

Ability to handle and carefully respond to customer inquiries through email, web portal and phone

Ability to display courtesy and etiquette in every written and phone interaction

Proven outstanding written communication skills

Must demonstrate excellent customer service through active listening skills

Ability to resolve issues on the first interaction with the customer

Demonstrated ability to perform at a high level, to support the high volume of ticketed escalations

Ability to multi-task showcased through the use of several applications, research tools, multiple screens and programs

Ability to handle challenging situations with a difficult customer

Proven knowledge of basic PC keyboarding; basic Microsoft Office (Outlook, Word, Excel)

Ability to type 40 wpm

Ability to follow direction and accept coaching

Other duties as assigned

Technical

Must be able to troubleshoot and resolve technical problems as it relates to wireless and internet services

Must be able to articulate in written step-by-step technical resolution to business customers in a professional organized manner

Must have a basic understanding of mobility wireless technical business acumen

Other Things We Look For

Logical problem solving skills

Strong computer navigational skills

Customer first focus with the ability to develop strong professional rapport via email communication

Self-motivated and upbeat

Desire to work in a team environment achieving personal and professional team goals

Strong work ethic/desire to excel/proven reliability

Motivated by quality and integrity

Must be able to pass a background check and drug screen

Must Haves

High School Diploma/GED (Associates Degree preferred)

Minimum of five years proven customer interaction or customer support experience strongly required, either by email, chat, phone or face to face with heavy focus on technical support

Or a minimum of three years proven customer interaction or technical support experience plus Associates Degree

Excellent verbal and written communication skills; proficient reading skills required

Basic Mobility Wireless Technology experience a strong plus

Comfort with desktop computer systems required

Proven oral and written communication skills

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

#KRT


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